SentenceTransformer based on sentence-transformers/all-MiniLM-L6-v2
This is a sentence-transformers model finetuned from sentence-transformers/all-MiniLM-L6-v2. It maps sentences & paragraphs to a 384-dimensional dense vector space and can be used for semantic textual similarity, semantic search, paraphrase mining, text classification, clustering, and more.
1from sentence_transformers import SentenceTransformer
23# Download from the 🤗 Hub4model = SentenceTransformer("shivamgoel97/finetunesentence")5# Run inference6sentences =[7'What steps should the Fulfillment SPC Leadership take when an Internal Partner forwards an escalation request?',8'Context: team (a selected group of offline individuals) completes all escalated requests. Escalations from a previous representative will not be reassigned to that representative rather assigned and handled through the Escalation team. The representative\'s supervisor receives real-time feedback to provide the representative immediate coaching and corrective action. Do not assign escalated requests to the Outbound team. The Escalations team owns all escalated requests. If a call to PACT is needed for credit approval, the Outbound team can assist but will not own the request. If more information is needed to complete the request, follow the AIR guidelines.Ways to Receive Escalated RequestsTable: <table border="1" cellpadding="5" cellspacing="0" width="100%"><tbody><tr><th style="text-align: left;" valign="top">If ...</th><th style="text-align: left;" valign="top">Then ...</th></tr><tr><td style="text-align: left;" valign="top">the reason for the escalation is due to a mistake on the original COE-processed application</td><td style="text-align: left;" valign="top"><p>do not reassign to the original coordinator.<br/><br/>Note:\xa0<span style="background-color: transparent;">The Escalation Representative assigned the request makes the necessary changes/corrections and completes the request.</span></p></td></tr><tr><td style="text-align: left;" valign="top">the reason for the escalation is a Missed SLA / Revenue Impacting Order<br/></td><td style="text-align: left;" valign="top"><ul><li>Do not reassign the escalation email request to the coordinator who has the related email if the related WFM is with a coordinator who does not belong to the Escalation team and is in\xa0<b>Wait</b>\xa0status.<br/></li><li>Own the escalated WFM and monitor the progress of the original request until completion.</li><li>Create a case to track completion of the request.</li><li>Be responsible for providing the updates to the Sales partner by sending an email with the status and timelines as possible.</li><li>Complete WFM as (Request Type) Correspondence.</li></ul></td></tr><tr><td style="text-align: left;" valign="top">the related WFM is with another Center/Team<br/></td><td style="text-align: left;" valign="top"><p>reassign any follow-up emails related to that request in order for that team to continue to own it.<br/></p><ul><li>Do not respond to provide an update.\xa0</li><li>Submit a reassignment request if needed.</li></ul></td></tr><tr><td style="text-align: left;" valign="top">Internal Partners forward the escalation request<br/></td><td style="text-align: left;" valign="top"><p>the Fulfillment SPC Leadership does the following:<br/></p><ol><li>Acknowledges the email.</li><li>Provides an update within 1 hour after acknowledgement.</li><li>Tracks completion until closure and provides updates as needed.<ul><li>If the assigned lead is out of the office or unavailable, another leader will cover on their behalf.</li></ul></li></ol></td></tr></tbody></table>',9'Context: Program provides VZW B2B Data Sales Teams with a selection of key M2M certified devices for use in customer pilots pursuant to a sale. This program is intended to motivate and enable the VZW B2B Data Sales Teams to generate M2M sales. The program is available for Data Sales Teams residing in the 4 VZW B2B Sales Areas and the Enterprise and Government group. It contains a portfolio of key M2M devices that may provide a pilot at no cost to the customer when connected on area-supplied concession lines or test lines.Contact Nishant Shah Nishant.Shah@vzw.com to request these solution-based devices:Table: <table border="1" cellpadding="5" width="100%"><tbody><tr><td style="text-align: left;" valign="top" width="30%"><b>Manufacturer</b></td><td style="text-align: left;" valign="top" width="70%"><b>Model</b></td></tr><tr><td style="text-align: left;" valign="top" width="30%">Cisco</td><td style="text-align: left;" valign="top" width="70%">Demo</td></tr></tbody></table>',10]11embeddings = model.encode(sentences)12print(embeddings.shape)13# [3, 384]1415# Get the similarity scores for the embeddings16similarities = model.similarity(embeddings, embeddings)17print(similarities.shape)18# [3, 3]
Training Details
Training Dataset
Unnamed Dataset
Size: 7,057 training samples
Columns: sentence_0, sentence_1, and label
Approximate statistics based on the first 1000 samples:
sentence_0
sentence_1
label
type
string
string
int
details
min: 11 tokens
mean: 24.8 tokens
max: 49 tokens
min: 91 tokens
mean: 230.28 tokens
max: 256 tokens
0: ~29.30%
1: ~70.70%
Samples:
sentence_0
sentence_1
label
What steps should be taken if the appropriate ticket is not visible?
Context: appropriate ticket may not be visible. Click View Ticket Details for more information. Type in Ticket Number and click Search. Scroll to the bottom of the screen to view the Comments Log, which contains all the information about the ticket's creation and resolution. Tickets can also be located by picking a date range (Start Date and End Date), selecting Me as the Assigned To value and clicking Search to pull up all tickets created by the Representative doing the searching.Email the escalations mailbox and request the ticket be closed. Note: Cancel, Fraud Cancel and Address Change tickets cannot be undone.Table:
[object Object]
