Podcast Ep. 1: VICIdial AMD Configuration: The Complete Guide to Answering Machine Detection
Episode 1 of ViciStack Call Center Tech -- the podcast for call center operators who want straight answers instead of vendor pitches. This episode covers everything about VICIdial's Answering Machine Detection: the algorithm internals, how to configure it without losing your mind, the AMDMINLEN feature most people don't know about, and what iOS 26 call screening means for AMD's future. Built from 100+ production deployments processing 600K+ monthly dials. --- Duration: 8:37 Listen on Podbean | Subscribe via RSS --- - 0:00 -- Intro: Why AMD is the most frustrating feature in outbound dialing - 0:45 -- How AMD actually works: silence detection, greeting analysis, NOTSURE - 2:15 -- Configuring AMD parameters in Asterisk dialplan - 3:30 -- AMDSTATUS routing: HUMAN, MACHINE, and NOTSURE handling - 4:45 -- AMDMINLEN for DID protection (SVN 3873+)...
Overview
Episode 1 of ViciStack Call Center Tech -- the podcast for call center operators who want straight answers instead of vendor pitches.
This episode covers everything about VICIdial's Answering Machine Detection: the algorithm internals, how to configure it without losing your mind, the AMDMINLEN feature most people don't know about, and what iOS 26 call screening means for AMD's future.
Built from 100+ production deployments processing 600K+ monthly dials.
2:15 -- Configuring AMD parameters in Asterisk dialplan
3:30 -- AMDSTATUS routing: HUMAN, MACHINE, and NOTSURE handling
4:45 -- AMDMINLEN for DID protection (SVN 3873+)
5:50 -- iOS 26 call screening and the AMD extinction event
7:00 -- When to skip AMD entirely
8:00 -- Testing and validating AMD accuracy
8:30 -- Outro
Key Takeaways
AMD is pattern matching, not magic. It analyzes silence duration, greeting length, and cadence patterns. If you don't understand what it's measuring, you can't tune it properly.
AMDMINLEN protects your DIDs from false positives. Available in SVN 3873+, this setting prevents AMD from cutting off real humans with short greetings. Most deployments should have this on.
iOS 26 call screening changes everything. Apple's call screening feature adds a synthetic greeting before the human speaks, which tricks AMD into classifying live answers as machines. This is an industry-wide problem with no clean fix yet.
Sometimes the right move is to skip AMD entirely. If your contact rate is high enough and your agents can handle voicemail drops manually, disabling AMD removes a whole class of problems.
Test with real traffic, not lab conditions. AMD accuracy varies wildly depending on carrier, region, and time of day. Run test campaigns and measure false positive/negative rates from vicidial_log.
Read the Full Article
This episode is based on our full written guide with code samples, configuration examples, and dialplan snippets:
Running VICIdial and not sure if your AMD settings are costing you connects? We'll review your configuration, dial patterns, and agent metrics -- no charge, no pitch.
