1.5M synthetic support tickets in two matched worlds — one where an AI assistant handles part
of the queue, one staffed entirely by humans. Same tickets, same customers, same attributes.
Only the routing differs.
Most support datasets give you one world and leave you guessing about the other. This one gives
you both, so questions like "what would this have cost without automation?" are measured
rather than estimated.
from… See the full description on the dataset page:
https://huggingface.co/datasets/s2pidape/support-ticket-dataset.
