Call detail records for a simulated insurance company call center with 25 agents handling 35,000 calls over 12 months. Includes IVR menu paths, agent assignments, call outcomes, hold times, transfer chains, and customer satisfaction scores. Features realistic patterns: Monday morning surge, lunch dip, seasonal peaks during open… See the full description on the dataset page: https://huggingface.co/datasets/mindweave/call-center-records.