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TianfuXinqu/
huggingface_filesystem_terminal_12724_474e2762

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Support Ticket Operations Dataset

This dataset repository contains IT support ticket records for the Cloud Support Operations team.

Contents

config/sla_config.json - SLA policy (hours per priority) and the analysis cutoff timestamp (as_of_time). data/tickets.csv - support tickets to be analyzed.

Purpose

Operations analysts generate a weekly SLA compliance report from this data and publish the finished artifacts under reports/. Repository id:… See the full description on the dataset page: https://huggingface.co/datasets/TianfuXinqu/huggingface_filesystem_terminal_12724_474e2762.