Support ticket records for triage processing. Each row contains the ticket id,
customer name, category, priority, status, refund amount (where applicable),
created date, and a short description.
tickets.csv: the ticket records.
policy.md: the triage policy to apply.
This dataset is used by the customer support operations team for automated
triage. The output report is published to a repository with the prefix
fsfh6410-triage-report.
