This dataset comprises 9081 items, each an example of a potential sentence generated by an IT call center agent during the course of processing tickets. The responses are designed to span a broad spectrum of quality, from highly effective to poor, simulating real-world variations in agent performance. Each response has been evaluated and scored on a scale from 0 to 10 by a simulated call center manager, with the scores… See the full description on the dataset page: https://huggingface.co/datasets/KameronB/SITCC-dataset.
