ArXiv Paper Publication Here: "Real-World En Call Center Transcripts Dataset with PII Redaction"
This dataset includes 91,706 high-quality transcriptions corresponding to approximately 10,500 hours of real-world call center conversations in English, collected across various industries and global regions. The dataset features both inbound and outbound calls and spans multiple accents, including Indian, American, and Filipino English. All transcripts have been carefully redacted for PII and… See the full description on the dataset page:
https://huggingface.co/datasets/AIxBlock/92k-real-world-call-center-scripts-english.
