This is a sentence-transformers model finetuned from sentence-transformers/all-MiniLM-L6-v2. It maps sentences & paragraphs to a 384-dimensional dense vector space and can be used for semantic textual similarity, semantic search, paraphrase mining, text classification, clustering, and more.

Model Details

Model Description

Model Type: Sentence Transformer
Base model: sentence-transformers/all-MiniLM-L6-v2
Maximum Sequence Length: 256 tokens
Output Dimensionality: 384 dimensions
Similarity Function: Cosine Similarity

Model Sources

Documentation: Sentence Transformers Documentation
Repository: Sentence Transformers on GitHub
Hugging Face: Sentence Transformers on Hugging Face

Full Model Architecture

SentenceTransformer(
  (0): Transformer({'max_seq_length': 256, 'do_lower_case': False}) with Transformer model: BertModel 
  (1): Pooling({'word_embedding_dimension': 384, 'pooling_mode_cls_token': False, 'pooling_mode_mean_tokens': True, 'pooling_mode_max_tokens': False, 'pooling_mode_mean_sqrt_len_tokens': False, 'pooling_mode_weightedmean_tokens': False, 'pooling_mode_lasttoken': False, 'include_prompt': True})
  (2): Normalize()
)

Usage

Direct Usage (Sentence Transformers)

First install the Sentence Transformers library:

pip install -U sentence-transformers

Then you can load this model and run inference.

python

from sentence_transformers import SentenceTransformer

# Download from the 🤗 Hub
model = SentenceTransformer("shivamgoel97/largefinetune")
# Run inference
sentences = [
    'What information is required when calling CMD to report an issue?',
    'Context: is due. To dismiss the alert when it is Due Now, click the MR ticket number and access the ticket.Once a scheduled follow up has arrived, notifications display as a reminder to handle the follow up.Alert: Do not place confidential, CPI or internal comments in the message box as these notes are viewable by the customer. Statusing Follow Ups Follow Up What If ScenariosManages Resolution (MR) Follow Up (automated) enhancements give customers more information and control during the process. After a ticket is submitted, review below to see what the customer sees and how the customer can manage their ticket.Table: <table border="1" cellpadding="5" cellspacing="0" width="100%"><tbody><tr><td style="text-align: left;" valign="top" width="35%"><b>If ...</b></td><td style="text-align: left;" valign="top" width="65%"><b>Then ...</b></td></tr><tr><td style="text-align: left;" valign="top" width="35%">agent misses the scheduled window for contact</td><td style="text-align: left;" valign="top" width="65%">agent attempts to contact. If customer does not answer, request to reschedule and do so when customer responds.\xa0</td></tr><tr><td style="text-align: left;" valign="top" width="35%">the agent is out sick or on vacation</td><td style="text-align: left;" valign="top" width="65%">supervisors reassign the follow up to ensure the customer receives the call back.</td></tr><tr><td style="text-align: left;" valign="top" width="35%">the customer modifies the scheduled call back</td><td style="text-align: left;" valign="top" width="65%">customer selects a new time based on the agent\'s availability through My Verizon app. The follow up system automatically updates the time on the agent\'s end and provides reminders the day of the newly selected time.\xa0</td></tr><tr><td style="text-align: left;" valign="top" width="35%">the customer cannot be reached</td><td style="text-align: left;" valign="top" width="65%"><p>the agent completes the following:</p><ol><li>Leave a detailed voicemail.</li><li>Extend the follow up for the next business day.\xa0</li><li>Select a reason for the reschedule:<ul><li>No answer</li><li>Voicemail</li><li>Line busy</li><li>Note: Selecting 1 of these options places the ticket in Pending-Need more information status.\xa0</li></ul></li><li>Update the Follow Up Status accordingly.</li></ol></td></tr><tr><td style="text-align: left;" valign="top" width="35%">there is a need to make changes to a follow up without agreement from the customer</td><td style="text-align: left;" valign="top" width="65%"><p>do not do without customer approval.\xa0</p><p>Note: The Managed Resolution (MR) Follow Up transformation offers customers the experience to receive updates on their follow ups and receive updates any time there is a change. Customer may call back if it is not a change the customer requested (e.g., changing MDN, follow up method, etc.)</p></td></tr><tr><td style="text-align: left;" valign="top">there is a need to make a change to a follow up and waiting for the customer to respond</td><td style="text-align: left;" valign="top"><p>select <b>Need more information</b>.\xa0</p><p>Result: The customer receives a 24 hour and 72 hour reminder. If the customer does not respond within 7 days, the follow up auto-resolves.</p></td></tr><tr><td style="text-align: left;" valign="top">waiting for NRB ticket or another resolution prior to contacting the customer</td><td style="text-align: left;" valign="top"><p>select <b>Need more time, still reviewing and processing</b>.</p><p>Agent types an update message to the customer that is sent through SMS or email to alert the customer of the follow up status.</p></td></tr></tbody></table>',
    "Assist customers who are experiencing trouble adding the Verizon Connections discount to their account. This enhancement is for Verizon Connections and does not include the Veterans Advantage Affinity Program. Add the token to New Installs, Moves, Change, or Pending orders. Adding VZ Connection Token in Optix Select VZ Connections in the dropdown in the Coupons, Tokens and Discounts section of One Page Ordering (OPO). Enter the 12-digit alphanumeric token provided by the customer. The token is specific to the customer and can only be provided by them. It is not in Optix. Click Verify Customer Coupon to validate the token. Click Apply to add the discount to the customer's account. The Verizon Connections discount is presented on the Agreement + Offer section tile: Click Review Order. The discount appears on the Review Order page:",
]
embeddings = model.encode(sentences)
print(embeddings.shape)
# [3, 384]

# Get the similarity scores for the embeddings
similarities = model.similarity(embeddings, embeddings)
print(similarities.shape)
# [3, 3]

Training Details

Training Dataset

Unnamed Dataset

Size: 30,000 training samples
Columns: sentence_0, sentence_1, and label
Approximate statistics based on the first 1000 samples:
sentence_0 sentence_1 label
type string string int
details
min: 9 tokens
mean: 18.77 tokens
max: 35 tokens
min: 55 tokens
mean: 218.68 tokens
max: 256 tokens
0: ~32.80%
1: ~67.20%

Samples:

sentence_0	sentence_1	label
`Who is exempt from the rules set by the Truth in Caller ID Act?`	The Truth in Caller ID Act The FCC adopted rules implementing the Truth in Caller ID Act. The FCC rules: Prohibit any person or entity from transmitting misleading or inaccurate caller ID information with the intent to defraud, cause harm or wrongfully get anything of value. Subject violators to a penalty of up to $10,000 for each violation of the rules. Exempt authorized activities by law enforcement agencies and situations where courts have authorized caller ID manipulation to occur. Need additional assistance with walking the customer through their experience? Access the IG Fraud Response tool for helpful scenarios and responses. Verizon wireless also offers Caller Name ID; which can be downloaded on user's device through the APP Store (preloaded on Android devices). Caller ID has Spam Management functionality. See Call Filter for additional details (monthly fee applies). Refer the customer to the FCC Spoofing and Caller ID website for additional information. There is a short video ...	`1`
`What additional tools does the paid version of the call filtering feature provide?`	Sell it in 5: Call Filter (free) helps companies and agencies increase productivity and take control of their calls by identifying and routing any spam, fraudulent, or illegal robocalls to voicemail. Call Filter Plus (paid version) provides additional tools for user control such as manually blocking and unblocking numbers; blocking calls based on risk levels; and adding a name to unknown numbers in order to minimize impact to a business or agency. Sales Point of Contacts (SPOC's) may order or block the free and paid versions of the feature for their employees by customizing the feature block on their applicable lines. Business employees may order Call Filter (free) and engage their company SPOC to order Call Filter Plus (paid version through contract amendment). Public Sector employees engage their SPOC to order Call Filter or Call Filter Plus through a contract amendment.	`1`
`What features are included with the Unlimited storage option that are not available with the 600 GB option?`	Context: Connection 2.0 will not receive this trial period since there is no cost. Customer communications and setup flows will not mention the "30 days on us" when 2TB is included in Gigabit Connection 2.0. Current In-Market 500 GB: $5/month (available for prepaid customers only) 600 GB: $5.99/month Effective 9/15/20, the 500 GB Verizon Cloud storage option was increased to 600 GB for $5.99. Customers who had the 500 GB storage option accounts were automatically increased to 600 GB of storage for $5.99/month. A notification about this change was sent to the account owner through their Verizon account. 1 TB: $9.99/monthTable: [object Object] [object Object] [object Object] [object Object] [object Object] [object Object] [object Object] [object Object] [object Object] [object Object] [object Object] [object Object] [object Object] [object Object] [object Object]

	sentence_0	sentence_1	label
type	string	string	int
details	min: 9 tokens mean: 18.77 tokens max: 35 tokens	min: 55 tokens mean: 218.68 tokens max: 256 tokens	0: ~32.80% 1: ~67.20%