This is a sentence-transformers model finetuned from sentence-transformers/all-MiniLM-L6-v2. It maps sentences & paragraphs to a 384-dimensional dense vector space and can be used for semantic textual similarity, semantic search, paraphrase mining, text classification, clustering, and more.

Model Details

Model Description

Model Type: Sentence Transformer
Base model: sentence-transformers/all-MiniLM-L6-v2
Maximum Sequence Length: 256 tokens
Output Dimensionality: 384 dimensions
Similarity Function: Cosine Similarity

Model Sources

Documentation: Sentence Transformers Documentation
Repository: Sentence Transformers on GitHub
Hugging Face: Sentence Transformers on Hugging Face

Full Model Architecture

SentenceTransformer(
  (0): Transformer({'max_seq_length': 256, 'do_lower_case': False}) with Transformer model: BertModel 
  (1): Pooling({'word_embedding_dimension': 384, 'pooling_mode_cls_token': False, 'pooling_mode_mean_tokens': True, 'pooling_mode_max_tokens': False, 'pooling_mode_mean_sqrt_len_tokens': False, 'pooling_mode_weightedmean_tokens': False, 'pooling_mode_lasttoken': False, 'include_prompt': True})
  (2): Normalize()
)

Usage

Direct Usage (Sentence Transformers)

First install the Sentence Transformers library:

pip install -U sentence-transformers

Then you can load this model and run inference.

python

from sentence_transformers import SentenceTransformer

# Download from the 🤗 Hub
model = SentenceTransformer("sentence_transformers_model_id")
# Run inference
sentences = [
    'What was the new name given to the Administrative Charge on June 22, 2022?',
    'Context: customer. Do not tell the customer that the Customer Agreement only allows termination of a contract without an ETF if the change has a material adverse effect on the customer is to the calling plan. If the customer is undecided, the Supervisor/Support Coordinator must apply the credit and note the account accordingly. Refusal to Pay There is no "Refusal to Pay" process for the TUSC. Let customers know that, if they do not pay the surcharge, it continues to show as a balance owed on the account, which can cause interruption of their service for failing to pay billed charges.Table: <table border="1" cellpadding="5" cellspacing="0" width="100%"><tbody><tr><td>\xa0</td><td><b>6/22/22 Changes</b></td><td><b>12/1/22 Changes</b></td></tr><tr><td valign="top"><b>What Changed?</b></td><td valign="top">The Administrative Charge was renamed the Administrative and Telco Recovery Charge.<br/><br/>The charge was increased to $3.30 per voice line.\xa0</td><td valign="top">The charge increased to $1.40 per data-only line.<br/></td></tr><tr><td valign="top"><b>Customer Notifications</b></td><td valign="top">Beginning 5/23/2022 and running through 6/22/2022, the following appeared on all Consumer Bills:<br/><br/>Notice of Changes to Administrative Charge:<br/>Effective June 23, 2022, the monthly Verizon Wireless Administrative and Telco Recovery Charge (formerly the Verizon Wireless Administrative Charge) for voice-capable devices will increase from $1.95 to $3.30 per line. The charge for data-only devices will remain $0.06. The increased charge and updated name will appear on your next bill. For further information regarding the “Admin &amp; Telco Recovery Charge,” review the “Explanation of Surcharges” section of the bill.</td><td>Beginning 11/1/2022 and running through 11/30/2022, the following appeared on all Consumer Bills:<br/><br/>Notice of Changes to Administrative and Telco Recovery Charge:<br/>Effective December 1, 2022, the monthly Verizon Wireless Administrative and Telco Recovery Charge for data-only plans will increase from $0.06 to $1.40 per line. If you have a device on a data-only plan on your account, the increased charge will appear on your next bill. Customers on 5G Home internet and LTE Home Internet plans will not see a monthly increase. The charge for plans with voice service will remain $3.30 per line. For further information regarding the “Admin &amp; Telco Recovery Charge,” review the “Explanation of Surcharges” section of the bill.<br/><br/></td></tr><tr><td valign="top"><b>Positioning for Customer Inquiries</b></td><td valign="top">Mr/Ms Customer,<br/>I want to help you understand the Administrative and Telco Recovery Charge and other fees or surcharges on your bill.<br/>The notification that you received states that the Administrative and Telco Recovery Charge will increase by $1.35 per voice line to $3.30, effective your June bill.\xa0<br/><br/>Verizon reviews the Administrative and Telco Recovery Charge from time to time and makes adjustments to recover some of the administrative and telco expenses and costs of complying with regulatory requirements we incur to provide service.<br/>Other fees included on your bill are listed out by line item on your bill and you can reference them at any time. I would be happy to assist with any additional questions you might have on your bill.</td><td>Mr/Ms Customer,<br/>I want to help you understand the Administrative and Telco Recovery Charge and other fees or surcharges on your bill.<br/>The notification that you received states that the Administrative and Telco Recovery Charge will increase from $0.06 to $1.40 per data-only line, effective your December bill.<br/><br/>Verizon reviews the Administrative and Telco Recovery Charge from time to time and makes adjustments to recover some of the administrative and telco expenses and costs of complying with regulatory requirements we incur to provide service.<br/>Other fees included on your bill are listed out by line item on your bill and you can reference them at any time. I would be happy to assist with any additional questions you<br/>might have on your bill.</td></tr></tbody></table>',
    'To access Payment Hub for Retail Sales: Users do not need to submit an Automated CS Request (ACSR) for basic access. Use the Payment Hub application to submit a Payment Investigation on behalf of the customer. Retail sales can access Payment Hub in the following manner: Search InfoManager for ‘Payment Hub Tool’ My POS > External Services > Payment Hub Note: To report a Payment Hub app error, use either option below: Open a Self-Help Ticket and select category: Payment Hub Call IT Support at 866-899-4872 and a ticket is opened and dispatched to the Payment Hub Support team for resolution.',
]
embeddings = model.encode(sentences)
print(embeddings.shape)
# [3, 384]

# Get the similarity scores for the embeddings
similarities = model.similarity(embeddings, embeddings)
print(similarities.shape)
# [3, 3]

Evaluation

Metrics

Information Retrieval

Evaluated with InformationRetrievalEvaluator

Metric	Value
cosine_accuracy@1	0.5718
cosine_accuracy@3	0.7685
cosine_accuracy@5	0.8271
cosine_accuracy@10	0.887
cosine_precision@1	0.5718
cosine_precision@3	0.2562
cosine_precision@5	0.1654
cosine_precision@10	0.0887
cosine_recall@1	0.5718
cosine_recall@3	0.7685
cosine_recall@5	0.8271
cosine_recall@10	0.887
cosine_ndcg@10	0.731
cosine_mrr@10	0.6809
cosine_map@100	0.685

Training Details

Training Dataset

Unnamed Dataset

Size: 4,999 training samples
Columns: sentence_0 and sentence_1
Approximate statistics based on the first 1000 samples:
sentence_0 sentence_1
type string string
details
min: 10 tokens
mean: 24.57 tokens
max: 53 tokens
min: 95 tokens
mean: 229.55 tokens
max: 256 tokens

Samples:

sentence_0 sentence_1

What is the discount offered for customers who activate or upgrade to a new Smartphone on a Small Business Plan?

Context: who activate or upgrade to a new Smartphone on a Small Business Plan. Upgrade eligible. $5 line access discount for customers who activate or upgrade to a new Smartphone on a Small Business Plan. Upgrade eligible. Upgrade eligible. Offer Options Code Code Description Discount Final Cost Contract Consumer Business Employees N/AAccess Line $5N/A1 Yr N/AAccess Line $5N/A2 Yr Offer Options Code Code Description Discount Final Cost Contract Consumer Business Employees N/AAccess Line $5N/A1 Yr N/AAccess Line $5N/A2 Yr Offer Options Offer Options Code Code Description Discount Final Cost Contract Consumer Business Employees N/AAccess Line $5N/A1 Yr N/AAccess Line $5N/A2 YrTable:               <th cla...










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	sentence_0	sentence_1
type	string	string
details	min: 10 tokens mean: 24.57 tokens max: 53 tokens	min: 95 tokens mean: 229.55 tokens max: 256 tokens

shivamgoel97/finetune

SentenceTransformer based on sentence-transformers/all-MiniLM-L6-v2