Podcast Ep. 4: The Complete VICIdial Setup Guide: From Bare Metal to First Dial in Under 2 Hours
Episode 4 of ViciStack Call Center Tech -- the step-by-step VICIdial installation guide that every existing tutorial gets wrong. Most VICIdial setup guides on the internet are 3-5 years out of date. They reference CentOS 7 (dead), ViciBox 10 (old), and skip the SIP trunk configuration that actually matters. This episode walks through the 2026 installation process from ISO to first outbound dial. --- Duration: 7:43 Subscribe via RSS to get notified when this episode goes live on Podbean. --- - 0:00 -- Intro: Why every existing VICIdial guide is outdated - 0:50 -- Choosing your install method: ViciBox vs AlmaLinux 9 - 1:45 -- ViciBox 12.0.2 ISO installation walkthrough - 2:50 -- AlmaLinux 9 manual installation with SVN scripts - 3:45 -- Asterisk and SIP trunk configuration - 4:40 -- Creating your first...
Overview
Episode 4 of ViciStack Call Center Tech -- the step-by-step VICIdial installation guide that every existing tutorial gets wrong.
Most VICIdial setup guides on the internet are 3-5 years out of date. They reference CentOS 7 (dead), ViciBox 10 (old), and skip the SIP trunk configuration that actually matters. This episode walks through the 2026 installation process from ISO to first outbound dial.
Listen Now
Duration: 7:43
Subscribe via RSS to get notified when this episode goes live on Podbean.
Timestamps
0:00 -- Intro: Why every existing VICIdial guide is outdated
0:50 -- Choosing your install method: ViciBox vs AlmaLinux 9
1:45 -- ViciBox 12.0.2 ISO installation walkthrough
2:50 -- AlmaLinux 9 manual installation with SVN scripts
3:45 -- Asterisk and SIP trunk configuration
4:40 -- Creating your first campaign: dial method, auto-dial, caller ID
5:35 -- Agent phone setup: SIP softphones and WebRTC
6:30 -- Multi-server clustering rules
7:10 -- Common gotchas and troubleshooting
7:35 -- Outro
Key Takeaways
ViciBox 12.0.2 is the fastest path. Download the ISO, burn it, answer 4 questions, and you have a working VICIdial server. AlmaLinux 9 scratch installs are for people who need custom kernel configs or non-standard hardware.
SIP trunk configuration is where most installs stall. Every carrier has slightly different registration requirements. Get the trunk working in Asterisk CLI before you touch VICIdial's campaign settings.
WebRTC changes the remote agent game. No more softphone installs, no more NAT headaches for home-based agents. VICIdial's built-in WebRTC support (SVN 3600+) is production-ready in 2026.
Don't skip the firewall rules. SIP needs UDP 5060, RTP needs UDP 10000-20000, and WebRTC needs TCP 8089. Getting these wrong causes one-way audio and registration failures that waste hours to debug.
Multi-server clustering has strict rules. Database server is always separate first. Web and telephony separate second. Don't try to run everything on one box past 30-40 agents.
Read the Full Article
The full written guide includes exact commands, configuration file examples, and carrier-specific SIP trunk templates:
