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# TicketZero AI Routing Engine 🚦
This is a fine-tuned RoBERTa model designed to automatically route banking customer support tickets into 77 distinct departments.

It was trained to handle highly imbalanced enterprise data and successfully detects minority classes (like `contactless_not_working`) without dropping tickets.

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• Language(s) (NLP): en
• License: apache-2.0
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