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KameronB/
sitcc-t5-large-v4

Name: sitcc-t5-large-v4
Availability: InStock

safetensors

cc-by-4.0

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Model Description

This is a fine-tuned T5-large model for IT help desk ticket categorization and summarization. The model takes ticket titles and descriptions as input and outputs structured predictions for:

System Category: The type of system or technology involved (e.g., "Computer", "Network", "Software")
Topic Summary: A concise summary of the issue or topic

The model uses special tokens to structure its output:

<|sys|>...system category...</|sys|> for system classification
<|top|>...topic summary...</|top|> for topic summarization

Usage

Input Format

The model expects input in the following format: <|title|>{ticket_title}</|title|><|desc|>{ticket_description}</|desc|>

Output Parsing

The model outputs structured text that needs to be parsed using the provided OutputParser class to extract the system category and topic summary.

Example

python

# Example prediction
title = "Windows Stuck"
description = "I cannot start my computer because Windows keeps getting stuck on a blue screen."

prediction = predict_ticket_summary(model, title, description)
system, topic = OutputParser.parse_prediction(prediction)

print(f"System: {system}")
print(f"Topic: {topic}")

Requirements

To use this model, you'll need to install the following dependencies:

pip install torch transformers sentencepiece

The requirements are based on:

torch - Used for the PyTorch model and tensor operations
transformers - For the T5 model and tokenizer classes
sentencepiece - Required by the T5 tokenizer for text tokenizationThe requirements are based on:
torch - Used for the PyTorch model and tensor operations
transformers - For the T5 model and tokenizer classes
sentencepiece - Required by the T5

python

from transformers import T5ForConditionalGeneration, T5Tokenizer
import torch
import re


model_path = "KameronB/sitcc-t5-large-v4"

# Load the model
model = T5ForConditionalGeneration.from_pretrained(model_path, use_safetensors=True)

# Load the tokenizer (if applicable)
tokenizer = T5Tokenizer.from_pretrained(model_path)

model.half()

def create_model_input(short_description:str, description:str, max_chars = 1024) -> str:
    # Convert the newlines to sentences
    lines = description.split("\n")

    for line in lines:
        if line[-1] in [".", "!", "?"]:
            line += " "
        else:
            line += ". "
    description = "".join(lines)

    # constrain the description to the specified length
    total_chars = 0
    sentences = []
    for s in sent_tokenize(description):
        total_chars += len(s)
        if total_chars < max_chars:
            sentences.append(s)
        else:
            break

    description = " ".join(sentences)

    return "<|title|>" + short_description + "</|title|><|desc|>" + description + "</|desc|>"

def predict_ticket_summary(model:T5ForConditionalGeneration, title, description, max_length=128):
    """
    Generate system and topic predictions for a ticket using quantized model
    """
    # Format input text as used during training
    input_text = create_model_input(title, description, max_length)
    
    # Clear any previous tokenizer state and create fresh inputs
    tokenizer.pad_token = tokenizer.eos_token  # Ensure pad token is set
    
    # Tokenize input with explicit parameters to avoid caching issues
    inputs = tokenizer(
        input_text, 
        return_tensors="pt", 
        max_length=512, 
        truncation=True, 
        padding=True,
        add_special_tokens=False  # Explicitly add special tokens
    )

    with torch.no_grad():
        outputs = model.generate(
            **inputs,
            max_length=max_length,
            do_sample=False,
        )
    
    # Decode prediction
    prediction = tokenizer.decode(outputs[0], skip_special_tokens=False)
    
    return prediction

python

class OutputParser:
    SYS_TOKEN = "<|sys|>"
    SYS_END_TOKEN = "</|sys|>"
    TOP_TOKEN = "<|top|>"
    TOP_END_TOKEN = "</|top|>"

    LINE_RE = re.compile(r"(</\|(?:sys|top)\|>|<\|(?:sys|top)\|>|(?:<(?!/?\|(?:sys|top)\|>)|[^<])+)")

    @classmethod
    def parse_prediction(cls, prediction: str) -> tuple[str, str]:
        # remove other special tokens
        prediction = prediction.replace("<pad>", "").replace("</s>", "").strip()
        mode = None
        sys_content, top_content = [], []

        for m in cls.LINE_RE.finditer(prediction):
            token = m.group(0).strip()

            if mode == None:
                if token == cls.SYS_TOKEN or token == cls.SYS_END_TOKEN:
                    mode = cls.SYS_TOKEN
                    continue
                elif token == cls.TOP_TOKEN or token == cls.TOP_END_TOKEN:
                    mode = cls.TOP_TOKEN
                    continue
                else:
                    mode = cls.SYS_TOKEN
                    sys_content.append(token)
                    continue

            elif mode == cls.SYS_TOKEN:
                if token == cls.SYS_END_TOKEN or token == cls.SYS_TOKEN:
                    mode = cls.SYS_END_TOKEN
                    continue

                elif token == cls.TOP_TOKEN:
                    mode = cls.TOP_TOKEN
                    continue
                else:
                    sys_content.append(token)
            
            elif mode == cls.SYS_END_TOKEN:
                if token == cls.TOP_TOKEN or token == cls.TOP_END_TOKEN:
                    mode = cls.TOP_TOKEN
                    continue
                else:
                    continue
            
            elif mode == cls.TOP_TOKEN:
                if token == cls.TOP_TOKEN:
                    continue
                elif token == cls.TOP_END_TOKEN:
                    break
                else:
                    top_content.append(token)

        return " ".join(sys_content).strip(), " ".join(top_content).strip()

OutputParser.parse_prediction(predict_ticket_summary(model, "Windows Stuck", "I cannot start my computer because Windows keeps getting stuck on a blue screen."))